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安保工作的失败存在哪些问题及问题的原因

点击次数:    发布时间:2018-09-12来源:http://www.whzhongtebao.com/
1、门岗失职
1, gate post dereliction of duty
门岗是小区非常重要的岗位,保安队员既要维护好大门口的交通秩序,引导车辆的行驶及行人的过往,保证车辆和行人的安全,特别的对外来人员和临时车辆的控制更要严加控制,更要做好平时的警戒工作来保证小区的安全。
Mengang is a very important post in the community. Security guards should not only maintain the traffic order at the gates, guide the vehicles and pedestrians, ensure the safety of vehicles and pedestrians, but also strictly control the control of foreign and temporary vehicles. They should also do a good job of daily vigilance to ensure the security of the community.
但目前安保工作中大多对门岗没有实施有效管控,个别不负责任的保安员对外来人员没有有效管控,没有盘查登记,物品放行也未按照规定进行,与业主沟通不到位,对业主反映的问题不及时上报处理,这是对工作极端不负责的表现,后果非常严重。
But at present, most of the security work has not implemented effective control over the gates and posts, and some irresponsible security guards have not effectively controlled the foreign personnel, have not checked and registered, have not carried out the release of goods in accordance with the provisions, and do not communicate with the owners in place, and do not timely report the problems reflected by the owners, which is extremely irresponsible for the work. The consequences are very serious.
门岗的失职将影响到整个小区的安全管理和服务质量,造成小区楼内广告彩页随处可见,电梯厅乱写乱画,防护网、空调打孔、空调外机没按规定要求安装,安装阳台进料没有工程部确认放行数量无法核实,非机动车进入小区乱停乱放,垃圾不按指定地方堆放。
The dereliction of duty will affect the safety management and service quality of the whole residential area, resulting in the residential building advertising color pages everywhere, elevator hall scribbled, protective mesh, air-conditioning perforation, air-conditioning outside the machine did not meet the requirements of the installation, the installation of balcony feeding not confirmed by the Ministry of Engineering release quantity can not be verified, non-motor vehicles into the residential area. The rubbish is not placed in a designated place.
2、人员配备不足
2, inadequate staffing
威海保安服务
由于人员的紧张,保安员加班疲惫,经常会出现睡岗现象。保安的职责就是保护客户的安全,维护服务区域的正常秩序,服务区域内发生治安、刑事案件,保护现场,维护现场秩序,制止现形的违法犯罪行为,做好服务单位的防火、防盗、防事故等安全防范工作,保安员睡岗,很容易出现监控的漏洞,导致服务区域财产损失。
Because of the tension of the staff, the security personnel often get tired after work overtime. The duty of security guards is to protect the safety of customers, maintain the normal order of service areas, public security and criminal cases occurring in the service areas, protect the scene, maintain the order of the scene, stop the present illegal and criminal acts, do a good job of fire prevention, theft prevention, accident prevention and other security guards, it is easy for security guards to sleep on guard. Loopholes in monitoring result in loss of property in service area.
3、管理者懈怠
3, managers slack off
管理者作为安保工作中的“领头羊”起到的是监督、带头作用,管理工作的懈怠,将会引起保安工作质量的直线下降,导致脱岗、睡岗等现象增多。管理者的懈怠,同时也会引起队伍士气散漫。
As a leader in security work, managers play a supervisory and leading role. Lack of management will lead to a straight decline in the quality of security work, resulting in more layoffs and sleeping posts. The slack of managers will also cause a disorderly team morale.
二、问题原因分析:
Two, problem analysis:
1、保安新队员较多,素质参差不齐,人员流失率较大,保安的人员基础差, 造成了保安人员纪律散漫,工作态度不积极,责任心不强,执行力度不够等问题。
1. There are many new security guards with uneven quality, high turnover rate and poor security personnel foundation, which lead to such problems as loose discipline, inactive work attitude, weak sense of responsibility and inadequate enforcement.
2、保安人员的服务礼仪及仪容仪表欠缺,表情麻木、呆板对一些突发事情处理反映迟缓。
2. Security personnel lack of service etiquette and appearance, numbness of expression, rigid response to some emergencies slow.
3、小区门口乱停车现象严重,保安队员虽对车辆进行停放引导,但部分装修的车辆依然不听劝告,乱停乱放,致使大门路段时常被堵,保安队员和车主发生冲突,报派出所也不能彻底解决。
3. The phenomenon of random parking at the entrance of the residential area is serious. Although the security guards parked and guided the vehicles, some of the decorated vehicles still refused to listen to the advice and parked in disorder. As a result, the entrance section of the road is often blocked, and the conflicts between the security guards and the owners of the vehicles can not be completely resolved by the police station.
4、小区内车位随着业主增多,日益紧张,已不能满足业主停车需要,部分业主经常把车辆停放在消防通道上造成安全隐患,停车场监控设施瘫痪,一旦发生车辆擦挂,物业公司就很难划分责任处理。
4. With the increase of owners, the parking space in the residential area has become increasingly tense, which can not meet the owners'parking needs. Some owners often parked their vehicles in fire passages, resulting in potential safety hazards. Parking monitoring facilities are paralyzed. Once the vehicles are wiped, it is difficult for property companies to divide responsibilities.
5、小区内安全设施(如监控、消防、红外线等)瘫痪(不能正常使用),小区内公共安全只能靠人防,安全管理增加很大的难度。
5. Safety facilities (such as surveillance, fire protection, infrared and so on) are paralyzed (can not be used normally), public safety in the community can only rely on civil air defense, safety management has increased a lot of difficulty.
6、保安部管理人员责任心不强、纪律散漫,管理上存在漏洞,检查工作不到位,执行力度不够强。
6. Security Department managers are not strong in sense of responsibility, loose in discipline, management loopholes, inspection work is not in place, implementation is not strong enough.
有了威海保安服务上面的小总结,希望对广大客户有所帮助,如果有什么不理解的或者寻求帮助的请点击我们的官方网站:http://www.whzhongtebao.com或者来电咨询,我们会尽全力为您解决!
With the summary of Weihai Security Service, I hope it will be helpful to our customers. If you don't understand or ask for help, please click on our official website: http://www.whzhongtebao.com or call us for consultation. We will try our best to solve it for you!