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保安员的日常行为标准介绍

点击次数:    发布时间:2018-11-06来源:http://www.whzhongtebao.com/
1.安保服务是客户服务的一个窗口,要求当值的安保人员注意仪表仪容,保持良好的岗位形象。态度和蔼,仪态端庄、自然、热情,举止大方。
1. Security service is a window of customer service, which requires the security personnel on duty to pay attention to their appearance and maintain a good job image. The manner is affable, dignified, natural, enthusiastic, generous.
2.当班安保人员应穿规定的制服值勤,着装规范、干净、整洁、挺括;制服纽扣要全部扣好,衣袖、领带必须结正,武装带扎紧,胸卡佩带在胸前;立岗戴手套;一律不得佩戴首饰。
2. Security personnel on duty should wear prescribed uniforms on duty, which are standard, clean, neat and straightforward; uniform buttons should be all buttoned up, sleeves and ties must be straightened, armed bands tightened, chest cards worn in front of the chest; gloves should be worn on duty; jewelry should not be worn at all.
3.当班安保人员服务用语规范,说话和气,口齿清楚;接待用户或来访人员时应彬彬有礼,微笑服务,多用敬语。
3. The service language of security personnel on duty is standardized, friendly and clear-spoken; when receiving users or visitors, they should be polite, service with a smile and use honorific words.
4.安保值勤巡岗时,姿态良好,精神振作,抬头挺胸,行走步伐轻盈,动作干练、迅速、自然,反应灵活,有军人气质;神态要真诚、热情。
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4. Security duty patrol, good posture, refreshing spirit, raise your head and chest, walk lightly, action skillful, fast, natural, flexible response, military temperament; attitude should be sincere and enthusiastic.
5.安保执勤时双手不得叉腰、交叉胸前、插入裤兜或随意乱放,不得在业主或客户面前抓头、抓痒、挖耳、抠鼻孔等;不得弯腰驼背,不得东歪西倒、前倾后靠,不得伸懒腰;不准吸烟、吃零食;不得哼歌曲、吹口哨、跺脚;不得随地吐痰、乱丢杂物;不得将任何物件夹于腋下;不得敲桌椅或玩弄其他物品。
5. Security guards should not put their hands on their waists, cross their chest, insert their trousers pockets or put them randomly. They should not scratch their heads, scratch their itches, dig their ears or pick their nostrils in front of owners or customers. They should not bend their backs, lean forward or backward, or stretch their legs. They should not smoke or eat snacks. They should not hum, whistle or stomp their feet. They should spit and litter everywhere; they should not hold anything under their armpits; they should not knock on tables and chairs or play with other things.
6.坐岗时,坐姿必须挺直,应平坐在椅子上,端庄大方,眼睛巡视前方,不准东倒西歪或趴在桌子上。
6. When sitting on guard, you must sit upright. You should sit flat on the chair, be dignified and generous, and look ahead with your eyes. You must not lean over or lie on the table.
7.安保值勤要注意检查和保持仪表。衣着整洁、挺括、得体,但不得在当众整理个人衣物。
7. pay attention to checking and maintaining meters on duty. Dress neatly, neat and decent, but must not dress personal clothes in public.
8.安保人员值勤时,要主动热情,发挥微笑服务作用,通过诚挚的微笑把尊重传给对方,制造良好的工作气氛,塑造企业形象
8. When security personnel are on duty, they should be active and enthusiastic, play a role of smiling service, pass on respect to each other through sincere smiles, create a good working atmosphere, and shape the image of the enterprise.