1. How to achieve a standard appearance?
Answer: Do a good job of personal hygiene before going to work, adhere to neat, energetic, clean and tidy uniforms, work clothes are prohibited after work. Pay attention to personal hygiene, do not keep long nails, bathe and change clothes frequently, do not drink before work, do not eat food with peculiar odor, such as garlic, leek, etc., adhere to fresh breath; pay attention to beautiful movements in public places, do not allow nose picking, ear picking, teeth picking, yawning, nail cutting and other acts.
2. Why should politeness be used?
Answer: Politeness service language is the most basic condition for employees to complete all kinds of assignments and provide the best service. Therefore, they should correctly use the common service language in their posts. Such as: Hello, good morning, where are you going, what kind of assistance do you need, thank you, I'm sorry, goodbye and other etiquette terms.
3. How to respond to customer's consultation in a standard and satisfactory way?
Answer: When you see customers on duty, you should greet them warmly, thoughtfully and politely. The language is natural and friendly. When answering the client's consultation, they should look at each other with both eyes, gather energy and patience to listen, and answer the customer's questions in detail. Regarding unclear details, we should never say, "I don't know, I don't know", but try to find out and then reply, or report to the immediate leadership for reply.
4. What preparations should employees make before they take up their posts?
Answer: Workers should carefully check their clothes before taking up their posts, so as to keep their appearance neat, wear a good work number plate, and bring their walkie-talkies and other necessary supplies in accordance with the rules before they can take up their posts.
5. What should employees do when they hand in shifts?
Answer: When workers take over, they should carefully do the assignment work according to the rules of the assignment criteria, and make joint job inspection with the successors. It is necessary to clarify the existing problems, do well the work of receiving goods, inquire about the status of the previous shift and the problems to be handled. After fully understanding the status of the post, they can sign the assignment book before they go on duty.
Before the workers are laid off, they should make a good job of the job record, carefully do the work of substitution with the next job, make joint post inspection with the successors, carefully explain the problems that have occurred on the post, and clearly hand over the goods with the successors. Only after the successors sign and approve, can they be laid off. If the successor is dealing with the problem, he or she can not be laid off until he or she has stated that he or she is on duty and has been approved.
6. What should I do when I am not in a good mood or in a bad mood when I am doing my homework?
Answer: Every employee should bear in mind that at no time can his or her work be affected by his or her mood. He or she should treat every customer with full enthusiasm and keep in mind the service purpose of "Customer is God".
7. What happens when a single customer insults you or acts irrationally?
Answer: Regarding the abuse or irrational behavior of a single customer, we should adopt an attitude of restraint and tolerance, bearing in mind that we should not have disputes with customers. Security guards can calmly explain to customers and ask them to be self-respectful. If necessary, they can ask superior supervisors to stop customers'rude behavior.
8. What happens when a fire is found in the park?
Answer: When a fire is found in the park, you must not panic and make correct judgments and statements (alarm, call, statement, rescue, etc.) depending on the situation. When the fire is small, the security guard should take fire extinguishing equipment nearby and put out the fire, trying to extinguish the fire in the germination stage. If the fire is too big to extinguish, you should call "119" immediately. Agile organization staff according to the division of labor, their respective duties, maintain the order of the scene, avoid other people taking advantage of fire robbery, and Agile organization customers from the safe passage for decentralization, evacuation.
9. What should we do if energetic patients are found in the park?
Answer: When energetic patients are found in the park, they should be promptly dissuaded or obstructed so that they can escape from the jurisdiction of security guards. If you are familiar with or know the energetic patients, you should try to inform their family members or operating units immediately, ask them to send someone back, and take control and monitoring measures. If energetic patients do harm to the maintenance of social order, they should call the police and adopt compulsory treatment.
10. What should we do if there are fights and fights in the park?
Answer: Fighting should be stopped immediately, spectators should be disbanded and weapons collected for fighting should be reported to the supervisor immediately. If the situation continues to develop and is difficult to control, the public security organs should be stated to assist the public security personnel in dealing with injuries, loss of assets or failure of both sides to stop them. If there are serious injuries, they should be sent to a nearby hospital for rescue.